Returns & Exchanges

We care about our customers and we want to help you with your purchase. For any inquires please contact the team at so we can assist you further.

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging- The product isn’t used or damaged- You have the receipt or proof of purchase.
  • Products that do not meet these criteria will not be considered for return
  • By email: By visiting this page on our website:

Send the product with its original packing and the receipt or proof of purchase to:

Jenica Hair – 6 Backhouse Road, Lake Heights, NSW, 2502

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Jenica Hair.

Damaged items

If you received a damaged product, please notify us immediately for assistance

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

  1. Returns – We are happy to help you. As long as the hair extensions have not been opened, worn or cut in any way. We have a sample that you can test in the bottom packet and you are able to match your colour. The main packet must be sealed for the return policy.
  2. Non-refundable – If the hair extensions have been worn you will not be able to return the packet. This is due to hygiene purposes. We cannot put our customers at risk.
  3. How to return item – Please email our team at and provide us with an order number. We will email you instructions on what to do next and provide you with our return address. Once received, your order will be reviewed and we will notify you if you are eligible for a refund.
  4. Return payment – You are responsible for the payment of your returned item. Please send package with a tracking number and forward the number to us once sent out.
  5. Refund – A full refund will be provided to you after our team have received, reviewed and confirmed that the hair extensions were not opened and the packaging is in good condition. Please provide us with a tracking number for a refund.
  6. Return period – We will provide a refund within thirty (30) days of the date you received the hair extensions.

Custom Orders

All custom orders are not eligible for a refund. All custom orders are final. All custom orders are made to fit the customer specifications and requirements. All hair is the highest quality human hair. We will provide an authenticity certificate on request.

We will ensure that all enquiries and feedback you send us will be responded to within a 24 hour period. We are available 7 days a week, 24 hours a day.

Where do I send my return/exchange items to?
Please send your return/exchange to:

Jenica Hair
6 Backhouse Road, Lake Heights, NSW, AUSTRALIA

All items will be inspected upon receipt to see if you qualify for a return/exchange. Opened/tampered/worn merchandise will not be refunded or eligible for an exchange & will be returned to you in the condition they were received.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By visiting this page on our website: